Make sure they are clear, descriptive and legible

[rubisultanaf]

Make sure the customer is kept up to date by providing tracking numbers (if possible) and letting them know of any potential delays due to backorders or transportation issues. Build a relationship by providing good customer service before and after purchase. This means responding to phone calls, emails and social media messages as soon as possible. Use chatbots or automated responses if needed. But don't leave the customer in the dark or in the dark. Prominently display contact information for customer support.

The more ways a disgruntled customer has to contact you (via phone, email, social media, and snail mail), the better. A customer Industry email list who does not have a clear solution to a problem is more likely to initiate a chargeback. Make it easy for him. Don't make the refund request process difficult or complicated for customers. Making a refund is less expensive and less time-consuming than disputing a chargeback request. Choose a billing descriptor that will be easily recognized by the customer when it appears on their credit card statement. Use your store name and include your business phone number.



This way, the customer can contact you with any questions rather than resorting to a chargeback. The same goes for receipts: How does Lightspeed help resolve chargeback disputes? Each major card brand has a unique chargeback procedure. While chargeback resolution typically takes 30-90 days, it can take up to 120 days in some cases. Does your restaurant use Lightspeed Payments to process payments? If you receive a chargeback for your property, Lightspeed works with you to assess the situation and determine what supporting documentation you need to resolve the issue.