The more ways a disgruntled customer has to contact you (via phone, email, social media, and snail mail), the better. A customer Industry email list who does not have a clear solution to a problem is more likely to initiate a chargeback. Make it easy for him. Don't make the refund request process difficult or complicated for customers. Making a refund is less expensive and less time-consuming than disputing a chargeback request. Choose a billing descriptor that will be easily recognized by the customer when it appears on their credit card statement. Use your store name and include your business phone number.
![Image](https://static.wixstatic.com/media/99a11f_acb8dfe6f7f541be9b23cd3e74a87769~mv2.jpg/v1/fill/w_563,h_320,al_c,q_80,usm_0.66_1.00_0.01,enc_auto/99a11f_acb8dfe6f7f541be9b23cd3e74a87769~mv2.jpg)
This way, the customer can contact you with any questions rather than resorting to a chargeback. The same goes for receipts: How does Lightspeed help resolve chargeback disputes? Each major card brand has a unique chargeback procedure. While chargeback resolution typically takes 30-90 days, it can take up to 120 days in some cases. Does your restaurant use Lightspeed Payments to process payments? If you receive a chargeback for your property, Lightspeed works with you to assess the situation and determine what supporting documentation you need to resolve the issue.